Policies/FAQ

Our exchange policy.

We cannot offer refunds or exchanges on plants — sorry, no exceptions to this policy! We care deeply about providing the best quality product for our customers and cannot guarantee a plant's health once it leaves our care. Non-living items can be exchanged within 7 days of purchase. Thanks for your understanding!  

Yes, we deliver!

We try our best to accommodate customers who need plants delivered. We deliver locally for as little as $10 per order and for addresses outside our neighbourhood we've partnered with Plantrunz, a plant courier service that delivers within the GTA, Peel, Halton, York, and West Durham regions.  

We’re just not phone people.

We love our customers and we strive to provide genuine, personal service to everyone who visits us in store. Via e-mail, we are able to discuss larger orders, installations, weddings, and private or team-building workshops with clients and make arrangements to speak further by phone. We also love helping customers on Instagram with plant questions, requests, and woes — DM us! We know we have some critics when it comes to our lack of presence by telephone, but we’re a very small team and we’d prefer to offer exceptional in-person and by e-mail service rather than attend to customer questions and requests by phone. Thank you for understanding!

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